![]() If you are running into issues and the above three scenarios is not covered, please contact Symantec Support for further troubleshooting. This was observed with Symantec Encryption Desktop 10.4.2 MP4, but may affect other versions. Another possible solution is to uninstall and re-install the BitDefender antivirus to correct the issue. If Remote Desktop Services is being used see article 179404 for more information.īitDefender version 6.6.17.249 has been known to block the PGP plugin from operating and when the antivirus component is disabled the plugin will operate properly. Scenario 2: Remote Desktop Services (Terminal Services) For more information on this issue, see article 172697. If Outlook is starting before Symantec Encryption Desktop, exit the Outlook services, exit the SED services, and relaunch SED first, and then Outlook second. If the services are not running and a user attempts to send an email, the email will be blocked to prevent sensitive data from being sent out unencrypted. Symantec Encryption Desktop has a security feature that will detect if the encryption services are running. Scenario 1: Outlook or Secure Boot interactions ( blockMailIfInitFailed) The scenarios below are other situations we've seen where this can come up when the normal functioning is not working as expected. Once Symantec Encryption Desktop loads, then launch Outlook and the issue should go away. Once you know both are closed, then from the start menu, type "Symantec" to open Symantec Encryption Desktop. If not, Close out of Symantec Encryption Desktop (Click the lock icon by the time, click Exist Symantec Encryption Service), then close Outlook. This popup is normal and as it mentions to work around the issue, close out of Outlook, and then re-launch Outlook and this error message should go away upon sending email. If this does not resolve the issue, please reach out to support for further assistance. Don’t forget to follow us and share this article.Symantec Encryption Desktop 10.5 MP1 includes a fix for this issue that will prevent the emails from being blocked when Outlook launches before PGP services are started. You must change the start value back after you finished with your work.ĭid you enjoy this article? You may also like Move mailbox from Exchange Online to on-premises. In this article, you learned how to disable Symantec Endpoint Protection on a machine. Keep reading: Turn off Windows Defender in Windows 10 permanently » Conclusion Don’t forget to change the start value to 2 to keep yourself protected against threats. Start the application that you want to install. You will not get a notification from Symantec Endpoint Protection. Symantec Endpoint Protection service is stopped.īrowse to the application with the false positive. Start Windows Services and search for Symantec Endpoint Protection. Result of Symantec Endpoint Protection (SEP) It will boot your machine into normal mode. The next step is to quit safe boot and boot to the normal mode. Go to the following path: Įdit the Start value data to 3 and click on OK. Click Windows Start and search for regedit. ![]() ![]() We will disable Symantec Endpoint Protection through the Registry Editor. Disable Symantec Endpoint Protection (SEP) through Registry Editor It will boot your machine into safe mode. Click on OK.ĭo you have Bitlocker enabled? If yes, you will get a message. In the section Boot options, enable Safe boot. Boot into safe modeĬlick on Windows Start and search for msconfig. Any updates made to Symantec Encryption Desktop 10.5. Find out how to disable Symantec Endpoint Protection through the next steps. Starting from version 10.5.0 Maintenance Pack 1, the German language is no longer supported with Symantec Encryption Desktop. We can’t stop Symantec Endpoint Protection service through Windows Services. To disable or enable Email Protection, check (to enable) or uncheck (to disable) the feature under the Network Protection section, as shown in the document here. The services of Symantec Endpoint Protection are grayed out. Search for Symantec Endpoint Protection and double click on the name. Disable Symantec Endpoint Protection (SEP) through Windows ServicesĬlick on Windows Start and search for services. We can’t disable Symantec Endpoint Protection through the command. Start the program Run and run the command smc -stop to disable the service. Stop the service Symantec Endpoint Protection (SEP) ![]() The security risk is a false positive.įalse positives (false alarms) are harmless files or URLs that are incorrectly identified as malicious by the antivirus program. We know that the file alitajran.exe in the folder is not a malicious file. When browsing to the application, Symantec Endpoint Protection Notification appears on the screen. Result of Symantec Endpoint Protection (SEP).Disable Symantec Endpoint Protection (SEP) through Registry Editor.Disable Symantec Endpoint Protection (SEP) through Windows Services.Stop the service Symantec Endpoint Protection (SEP).
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